Contact Us

This page explains how to get in touch with Betting Not On Gamstop, what we can realistically help with, and where to go when your question is really for a bookmaker or a regulator. We are an independent information site. We do not run betting accounts, take bets or hold anyone's money, so we cannot see or change what happens on a betting site.

Some of the sites we feature may pay us a commission if you sign up through a link. That does not buy a higher ranking, and it does not change how we describe a site's drawbacks. More detail is on our About Us page.

What we can help with

• Corrections: if a fact on our pages looks wrong or out of date, tell us which page and which statement. Offers, payment methods and terms change often, so we date our checks. The last fact-check on this page's wider content was 1 October 2026.
• Questions about our reviews: how we reached an editorial rating, or why a site is placed where it is.
• Site feedback: broken links, confusing explanations, or topics you would like covered, such as wagering requirements, payment methods or sports markets.
• Business or press enquiries: please say clearly who you are and what you want to discuss.

What we cannot do

It saves time to know this before you write.

• We cannot open, close, unlock or change a betting account.
• We cannot release a withdrawal, reverse a bet or reinstate a bonus.
• We cannot act as your representative in a dispute, or promise any outcome.
• We cannot give personal financial or legal advice.
• We cannot remove you from or add you to GAMSTOP.

If your question is about a betting site

Contact the operator directly first. Most have live chat, email or a complaints form, though the channels and hours differ and we cannot confirm them for every brand. Before you write:

1. Gather your account details, the date and amount of the transaction, and any screenshots.
2. Read the bonus or payment terms that apply. Our Terms and Conditions cover this website only, not any bookmaker's rules.
3. Make your complaint in writing so there is a record.
4. Keep copies of every reply, and note the reference number.
5. If you get no resolution, ask the operator which dispute body it uses. Then check its licence details yourself, as the licensing authority and the route open to you depend on where the operator is licensed.

Be aware that sites not on GamStop are generally licensed outside Great Britain. That means UK Gambling Commission protections do not apply in the usual way, and complaint routes may be slower or more limited. Accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them.

If gambling is causing you problems

Please do not wait for an email reply from us. Support is available now:

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133, plus live chat on its website.
• GAMSTOP: the free UK self-exclusion scheme covering licensed sites. Exclusion periods can be set for six months, one year or five years.
• Operator tools: deposit and loss limits, time-outs and self-exclusion are available at most betting sites.
• Blocking software: gambling blocking tools can be installed on your devices to restrict access to betting sites.

Our Responsible Gambling page gives more detail. Gambling is only for adults aged 18 and over. It should never be treated as income or as a way to solve money worries.

Getting a useful reply from us

When you write, please include:

• The page address or title you are asking about.
• The exact wording you think is wrong or unclear.
• Where you found better information, if you can point us to the source, such as the operator's own terms.

Please never send us passwords, full card numbers or identity documents. We will never ask for them.

Looking for something else?

If you came here wanting to compare options, our non GamStop casinos guide is the place to start. It explains the terms, payments and protections to check before you open an account.

We aim to read every message, but we cannot promise a reply time. Replies cover only questions about this website.